Restoring Connections. Rebuilding Trust. Prioritising Children.
Service Vision
- Promote safe, respectful and child-focused communication between separated parents/carers.
- Facilitate consistent and meaningful family contact, especially where emotions or unresolved conflict hinder cooperation.
- Provide culturally competent mediation rooted in empathy, fairness, and conflict resolution.
- Support the emotional wellbeing of children by maintaining bonds with both parents where it is safe to do so.
Key Components of the Service
Mediation Support (Culturally-Informed)
- Neutral and trained mediators who understand cultural nuances and family dynamics within minority communities.
- Focus on de-escalating conflict and establishing workable parenting and contact arrangements.
- Sessions conducted in-person or virtually, depending on the family’s needs.
- Focus areas: parenting agreements, communication strategies, contact planning, and emotional readiness.
Emotional Support and Signposting
- One-to-one emotional check-ins for parents or carers struggling with anger, grief, or frustration.
- Guidance on accessing legal aid, mental health services, or faith/community support.
- Psychoeducation on the impact of conflict and parental separation on children.
Family Time (Safe Contact Arrangements)
- Supervised or supported contact in a safe, neutral setting.
- Child-centred approach that fosters positive interactions with the non-resident parent or estranged family member.
- Clear structure, risk assessments, and ground rules to ensure safety and emotional security.
- Feedback provided (where appropriate) to social workers or referring agencies.
Delivery Model & Duration
All packages include an initial 30-minute consultation free of charge.
| Package | Features | Duration | Cost |
|---|---|---|---|
|
Introductory Package |
1 Mediation session- 1 Supervised Family Time session (up to 1 hour)- Emotional check-in for both parents |
2 weeks |
£150 |
|
Standard Reconnection Package |
2 Mediation sessions- 2 Supervised Family Time sessions- Emotional support + written plan of action |
1 month |
£280 |
|
Rebuilding Bonds Package |
4 Mediation sessions- 4 Supervised Family Time sessions- Full contact report- Follow-up review |
6–8 weeks |
£480 |
Additional Services
Additional Features
- Venue Flexibility: Sessions can be held in community centres, family hubs, or culturally appropriate safe spaces.
- Mileage Policy: 45p/mile applies for families outside Birmingham.
- Weekend and evening slots available to accommodate working families.
- Faith and cultural sensitivity integrated into the approach.
Referral Pathways
- Self-referrals from parents or carers.
- Referrals from Local Authorities, schools, social workers, or family courts.
- Community organisations or faith leaders.